The Desert Estates Pledge

The Desert Estates Pledge

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Desert Estate always gives our clients service at the point of sale and beyond, whether it might be for overbilling issues, claims hassles or late payment notices. Remember, the agent or broker you apply with becomes your agent of record and is responsible to support you in any issues that arise with the insuring company, be it Anthem Blue Cross, Blue Shield, Health Net, Cigna, Kaiser or others. In the application process we will spend whatever time is necessary to assist you in making an informed decision on what policy at what price meets your budget requirements. A key component of making this decision is ascertaining whether or not you would be eligible for a subsidy in the form of a tax credit to offset or cover in full your premium cost. The answer we arrive at will determine whether to apply on the Covered California Insurance Exchange or the Private Market. Only those that apply on the Exchange will be eligible for a government subsidy. We are brokers for the major companies listed on the exchange.

Desert Estate always gives our clients service at the point of sale and beyond, whether it might be for overbilling issues, claims hassles or late payment notices. Remember, the agent or broker you apply with becomes your agent of record and is responsible to support you in any issues that arise with the insuring company, be it Anthem Blue Cross, Blue Shield, Health Net, Cigna, Kaiser or others. In the application process we will spend whatever time is necessary to assist you in making an informed decision on what policy at what price meets your budget requirements. A key component of making this decision is ascertaining whether or not you would be eligible for a subsidy in the form of a tax credit to offset or cover in full your premium cost. The answer we arrive at will determine whether to apply on the Covered California Insurance Exchange or the Private Market. Only those that apply on the Exchange will be eligible for a government subsidy. We are brokers for the major companies listed on the exchange.

Once the policy is issued we pledge to always be available for a one on one discussion to discuss your problem and assist you in resolving it. Overbilling and claims hassles are the two biggest problems we confront on behalf of our clients. We will act as your advocate and interface directly with the insurance company and work with you to resolve whatever issues might arise. We have helped our clients save many tens of thousands of dollars over the years by addressing their concerns and advocating on their behalf. It is for this reason that Desert Estates Insurance Services gets all of its business from referrals made by our satisfied clients. Please read some of the testimonials found on this page to find out what our existing clients think of us.


Testimonials

testimonials

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We have been doing business with Jon Fazakerley and Desert Estates for in excess of 15 years. We trust his expertise on production knowledge and always being available to answer any questions regarding our health and life insurance. Whether it be billing questions or giving us options that may better suit our needs. His dedication to serving his clients and explaining the differences between various coverages has been very beneficial to us. We have referred him to both family and friends who have also been extremely satisfied with his services.

Cristina & James La Bianca

Jon, I just wanted to thank you for all your knowledgeable product support, service and support with billing and claims hassles. I have been able to rely on you for the past 13 years for one-on-one consultations and 24 hour return calls. Thank you so much for teaching me and helping our family stay on top of our health insurance.

Mrs. R. Boudreaux

guidance and advice to be very helpful through the years and he has always made himself available to answer any questions that I have. I think he is an expert in this field and provides excellent customer service.

Mark Albert

“I found Jon Fazakerley so easy to deal with. The best part is Jon is very knowledgeable and had my sincere interest first. Whenever I called he always made himself available. He is a professional and I would highly recommend him.

Janet Lamb

"I have been using Jon for my health insurance needs for years. He's always ready to help, is easy to deal with, and is very knowledgeable. He has always helped me obtain the best deals on coverage, and I would absolutely recommend him without hesitation"

Daniel Hartman

“Jon has taken care of my insurance needs for several years. He explains things clearly and patiently. If you've ever tried to understand insurance, this is a big plus!

Michele Hart-Rico, Los Angeles, CA

“Jon has given me and my family much needed help and support over the years. As our insurance needs have changed his knowledge, friendliness and availability have been much appreciated. I want to particularly appreciate his helping us with some major claims issues around my father’s last hospitalization. His willingness to jump in on our behalf saved us thousands of dollars. I have recommended his to many people and will continue to do so.

David Helpern, Producer

“Jon is a trustworthy and clear agent who was always on my side and worked to get me the best deal possible. I highly recommend him.

Lily Holleman, Actress

"One reason I was reluctant to move back to the United States after thirty-five years in France was the outrageous cost of health insurance. Jon's solution eased my mental state and somewhat soothed my financial apprehension."

Joel Stratte-McClure, Author, "The Idiot and the Odyssey II: Myth, Madness and Magic on the Mediterranean

“Jon Fazakerley is extremely knowledgeable, thorough and always there to explain every facet of insurance applications, terminology, and billing procedures step by step. Having a trustworthy guide to navigate the complicated waters of insurance makes the process very easy.

Sam Fishman

“Jon's knowledge of all of the health insurance products helped me to get into a plan that works best for my needs and at a good price. He took the time to walk me through the application and got me the best quotes. He puts his customer first, always returns my call promptly and has been a great support especially with billing and claims hassles.

Nancy Iland

“Jon has been my life and health insurance agent for over 20 years. He is creative and knowledgeable in both insurance fields. I have always been very impressed by his availability and willingness to “get the answer

Bill Lappen

“I've been very pleased to work with John on finding me the right health care plan. He cares very much about the individual client and has worked closely with me over the years.

Jimmy Frank

"Jon Fazakerley has been my insurance agent for over 8 years. He has truly shown a genuine interest in making sure that my healthcare program was not only the best fit for me, but periodically updates me on any changes that I would otherwise be unaware of. This type of personal attention is rare and so very appreciated. Jon is diligent about making sure the usual "hassles" of dealing with insurance companies are kept to a minimum, and will provide guidance and support whenever it's needed. "

Toby Kassoy, Lilla Bello Floral Studio

“I have been a client of Jon's for close to a decade and have always been impressed by his immense knowledge of the insurance field. In addition, his customer service is impeccable. Whether by telephone or email, Jon is easily reachable at all times and always willing to explain things, give advice, search out alternatives and fight for his clients. I recommend him very highly.

Donna Goldberg

“I HATE dealing with health insurance companies. I HATE trying to figure out what these policies really provide within their pages of small print and what makes the best sense in terms of cost and coverage for me and my family. Most of all, I HATE paying high premiums and still getting lousy customer service. If Jon wasn't in my corner looking out for our best interests, I don't think we'd even have health coverage today. What's most amazing is how letting him deal with the endless hassles of our health insurance actually saves us money. Lots of money. Every month. Over the past several years, I've recommended Jon to a bunch of close friends and every single one of them called me back to thank me! No exaggeration. The guy's a lifesaver. I can’t imagine making any insurance decisions without his input.

Don DiPietro, COO, Trustmark Certified Services

“Thank you so much for helping three members of our family find high quality health insurance at a reasonable rate. We truly appreciate the high level of service, both when it comes to finding the right insurance and when we need help with billing and claims issues. It is awesome that you always get back to us so quickly when we have questions or concerns. Most of all, we appreciate your product knowledge. We always feel that we are in the best hands when it comes to health care.

Mona Engvig and the Engvig Family

“I have had the opportunity of using Jon's services for the insurance needs of my family over the last 12 years and he has always been attentive and thorough in his work. I would recommend him unreservedly to anyone interested in across the board insurance needs.

Kai Ephron, Producer

“John has made the confusing process of health care options easy. He has detailed knowledge of all the available plans, and will go out of his way to make sure that you are making the right choice to fit your needs. I have recommended him to many people and they all have continued to use John’s services to meet their changing situations. I can’t say enough good words about my experience with John.

Zane Buzby, producer / director

“Jon Fazakerley of Desert Estates Insurance Services has always taken a lot of time to patiently help me understand the ins and outs of my health insurance no matter what issues seem to arise. On a personalized level it’s great to have someone to talk to, one on one. Jon’s knowledge of all the products out there and how to navigate claims and billing issues is truly invaluable.

John Burns

“If you are baffled by insurance terminology and intimidated by the intricacies of how to deal with your insurance needs, put yourselves in the able hands of Jon Fazakerley. He will do the research for you, advice and support you on your choices, and give you the benefit of his wide knowledge of what's out there in insuranceland. Good to have him on your side.

Susan Baerwald, Producer

"Jon Fazakerley at Desert Estates Insurance Services took the time to review my medical history, and relevant health care needs. He shopped them to various insurance companies, and then weighed what they offered me out with rates and plans and gave me options. Together we chose the best plan for my situation. He carefully advised me on filling out paperwork, and was concerned about my health and budget. As times and policies changed, he has kept me updated, and ensured I did not lapse on coverage. Health insurance is a tricky business that I often do not understand, and without his personal attention, would have difficulty navigating. If you want someone to have your back, and always take your calls, Jon is your man. I highly recommend him, and often do to friends.

Mara Capozzi, Los Angeles

"Jon Fazakerley listened to my needs and found the right health insurance policy for me, saving me time by navigating and understanding the many providers and their options. He even helped me get answers to some claim questions that arose. A few years later when my insurance needs changed, I called upon Jon's services a second time. Thanks Jon!"

Brian Dawley., Film/Video Professional, West Los Angeles

I am pleased to provide this referral on behalf of Jon Fazakerley, who has handled my health insurance needs for 12 consecutive years. He is extremely knowledgeable about individual health insurance, group health insurance, estate planning, and many related other services. I am impressed with ability to find the highest quality providers and coverage at the lowest premium. He is always there to answer questions with individual attention and excellent follow-up. His expertise in underwriting, claims, billing, and insurance co-pays has always been outstanding. In addition, he is focused on doing what is best for the client and making sure they are completely educated before moving forward. I find that refreshing, and I highly recommend him.

David J. Kuff, CEO/Creative Director, Wilshire Marketing Group

Jon Fazakerley at Desert Estates has been my insurance broker for more than 15 years. He is very responsive to problems, and stays with the issue until it is resolved. I believe he is an expert in his field and that he keeps up on current changes in the law, insurance policies, and any type of new product on the market. He's great. When I first met Jon, it was hard for me to trust someone I didn't know, especially in insurance matters which can often feel very confusing. Comparing policies can be nerve wracking. Jon was patient and clear in his explanations. Jon has proven himself many times to me over the years. I trust him 100%.

Elaine Arama

Jon Fazakerley at D.E.I.S. has been our insurance agent for 15+ years. As an independent agent with a thorough understanding of the marketplace, he has consistently found us the products that best suit our needs at the best prices. We have been completely satisfied with the quality of his service and have come to trust his counsel on all matters of insurance. It is a relief to know that someone with his expertise is taking our back and looking out for our interests.

Kevin DiPietro, Los Angeles

"Over the past 10 years, Jon has been invaluable to me, guiding me through the maze of group health insurance plans. He always explains everything in the clearest terms, and he's the go-to person when the carrier itself can't explain their own plans and claim decisions. He knows the carriers' products better than the carrier customer service reps. I highly recommend him for his friendliness, diligence and expertise."

David Samuels, Samuels Advertising

“Jon Fazakerley of Desert Estates Insurance Services has been our health insurance broker at Partizan Entertainment for 15+ years and has always provided us with excellent personalized service. He takes care of explaining in simple language the policies offered to our employees, so they can make an informed decision on what best would suit their needs then takes care of signing them up, taking the burdon off my support staff. When claims hassles present themselves -- which are often --- Jon gets the call and works with my employees to straighten out the issue. He is also diligent is making certain that Partizan Entertainment has the most competitively priced policy to suit our needs. His support is supurb!

Julie Fong, Partizan Entertainment¸ LA

The health care insurance has always seemed like an impossible maze. Jon Fazakerley of Desert Estates Insurance Services has proven to be the one stop shop where I could get a straight and knowledgeable answer about all things medical insurance related. I have relied on his expertise for Long Term Care Coverage as well as individual medical and now Medicare. He is careful and diligent and goes out of his way to make certain you have the best and most affordable accurate information possible. I have referred many of my friends and relatives to John and everyone agrees that he is ..

Conan Berkeley, LA